Return Policy

SPW Industrial – Returns, Large Orders & Custom Orders Policy

Thank you for shopping with SPW Industrial. Due to the nature of industrial equipment and surplus inventory, the following return policies apply to all purchases.

By placing an order with SPW Industrial, the buyer agrees to the terms outlined below.

1. Standard Return Policy

Eligible items may be returned within 30 days from the delivery date, subject to the following conditions:

The item must:

Be unused and uninstalled
Be in the same condition as received
Be returned in original packaging
Include all accessories, manuals, and components
Have an approved Return Merchandise Authorization (RMA)

Returns without an approved RMA number may be refused.

2. Return Merchandise Authorization (RMA)

All returns must be authorized before shipment.

To request an RMA, customers may:

Phone: 844-201-9609
Email: support@spwindustrial.com
Website: https://spwindustrial.com/contact-us

Once approved, SPW Industrial will provide return instructions and an RMA number.

3. Large Order Policy

Orders exceeding $5,000 USD or containing multiple units of the same item may be classified as Large Orders.

Large Orders are often specially sourced or allocated from suppliers, and therefore:

May not be canceled after shipment
May not be eligible for return
May be subject to higher restocking fees

If a Large Order return is approved, the following may apply:

Restocking fee up to 35%
Buyer responsible for all shipping costs
Buyer responsible for any supplier restocking charges

SPW Industrial reserves the right to deny returns on Large Orders to prevent financial loss caused by inventory sourcing commitments.

4. Custom Orders & Special Orders

Items that are:

Custom configured
Special ordered from manufacturers
Specially sourced for a customer
Built-to-order
Bulk procurement orders

are considered Custom or Special Orders.

Custom Orders are NON-CANCELABLE and NON-RETURNABLE once the order has been placed with suppliers.

This includes:

special procurement items
large batch orders
equipment sourced upon request

Customers acknowledge that SPW Industrial may incur non-recoverable supplier costs when fulfilling these orders.

5. Order Cancellation Policy

Orders may be canceled only before the item has shipped.

Once an order has been:

processed
allocated
sourced from a supplier
shipped

it may no longer be canceled.

If a cancellation is approved after procurement has begun, cancellation fees may apply.

6. Restocking Fees

SPW Industrial reserves the right to apply restocking fees to returned items.

Typical restocking fees are:

Order Type	Restocking Fee
Standard items	up to 25%
Large orders	up to 35%
Special handling items	up to 50%

Restocking fees help cover:

inspection
testing
repackaging
inventory holding costs
supplier restocking charges

7. Condition of Returned Items

Returned items must be received in the same condition as shipped.

SPW Industrial reserves the right to reduce or deny refunds if returned items show signs of:

installation
use in production
modification
missing parts
damage caused by the customer

All returns are subject to inspection and verification.

8. Serial Number & Fraud Protection

SPW Industrial records serial numbers and identifying markings on many products before shipment.

Returned items will be inspected to verify:

serial numbers match sales records
components have not been swapped
security seals remain intact

Returns with mismatched serial numbers or tampered components may be rejected or reported as fraudulent activity.

9. Freight & Large Equipment Deliveries

Customers must inspect freight shipments at the time of delivery.

If damage is visible:

Note damage on the delivery receipt
Take photographs of packaging and product
Notify SPW Industrial within 24 hours

Failure to report freight damage promptly may prevent filing a carrier claim.

10. Return Shipping

Customers are responsible for:

all return shipping costs
proper packaging
risk of damage during return shipment

Original shipping charges are non-refundable.

We recommend using a trackable insured shipping service.

11. Refund Processing

Once the returned item is received and inspected:

SPW Industrial will notify the customer via email
If approved, refunds will be issued within 7 business days
Refunds will be issued to the original payment method

12. Limitation of Liability

SPW Industrial shall not be liable for:

loss of production
loss of revenue
installation costs
labor costs
consequential damages

Maximum liability is limited to the purchase price of the product.

13. Acceptance of Terms

By placing an order with SPW Industrial, the buyer acknowledges and agrees to this Returns & Refunds Policy.